Current products maintain high durability standards for frequent travelers. The brand is the only major manufacturer that covers common carrier and airline damage under its standard lifetime warranty.
Briggs & Riley is a high-end luggage manufacturer based in Hauppauge, New York. The company focuses on technical performance and modular repairability. Its primary design features include the Outsider handle, which moves the trolley bars to the exterior of the bag to create a flat packing surface, and the CX expansion system, which uses a ratcheting mechanism to compress overpacked bags.
Founded in Half Moon Bay, California.
Received patent for the Outsider external handle system.
Acquired by U.S. Luggage LLC and moved headquarters to New York.
Launched the CX Compression-Expansion system for soft-sided bags.
Released the redesigned Baseline collection with improved spinner wheels.
Expanded official repair partnership with K2 Global for the UK and EU markets.
Returns: 30 Days for unused items with original tags. Logistics: Returns are free within the US. International customers should check local dealer policies.
The brand is listed due to its Simple as That warranty. This policy covers all functional repairs regardless of the cause of damage. Unlike most competitors, Briggs & Riley does not require proof of purchase and officially includes damage caused by airline baggage handlers. The bags use 1680D ballistic nylon for the Baseline series, which is a high-grade material resistant to abrasions and punctures.
This series uses 100% virgin polycarbonate. It is one of the few hardside bags on the market that is functionally repairable. If the shell cracks and is deemed unrepairable, the brand frequently offers a replacement or store credit.
This model is the brand's most recognized product. It utilizes ballistic nylon and the CX expansion system. It is notable for its modular design, allowing users to replace wheels and skid plates with basic tools.
Cosmetic Exclusions: The lifetime warranty applies to functional damage only. This includes broken wheels, snapped handles, or failed zippers. It does not cover scratches, stains, or fabric fraying that occurs during normal use.
Shipping Costs: Customers must pay to ship the bag to a repair center. For checked luggage, this can cost between $50 and $100 depending on the region. The company provides a return shipping service at no cost once the repair is finished.
DIY Service Fees: The company has shifted toward a Self-Repair model for minor parts. While the parts are technically covered by the warranty, the brand now charges a $10 to $15 handling and shipping fee for these kits.
Component Materials: Certain older soft-sided products used a thin leather laminate on handles. Users have reported this material can peel or crack after 7 to 10 years, particularly in discontinued backpack and briefcase lines.
Manufacturing: Luggage is produced via contract manufacturing in China and Vietnam under the oversight of U.S. Luggage LLC.