The "Community" Warranty:
The Pine Store (Global) explicitly frames its operations as a service to the development community rather than a traditional retail business. Consequently, they offer a 30-day warranty on almost all hardware. If a motherboard fails on day 32, the user is expected to purchase a replacement part and repair it themselves.
Dead Pixel Policy:
Pine64 adheres to ISO 13406-2 Class II standards regarding LCD panels. They explicitly state that a small number of stuck or dead pixels (typically 1-3) is considered acceptable for the price point. Customers sensitive to screen imperfections are advised by the manufacturer not to purchase these devices, as these defects are not grounds for a return.
Shipping Liability:
Orders from the Global Store ship directly from Shenzhen, China. The terms often place the burden of customs disputes, import taxes, and courier delays on the buyer. If a package is lost or rejected by customs, the resolution process is often lengthy and difficult compared to domestic retailers.
Manufacturing:
All hardware production is centered in Shenzhen, China.
* Pine Store Ltd: The Hong Kong-based entity handles sales, logistics, and procurement.
* Production Partners: Specific factories in Shenzhen assemble the devices.
* EU Operations: Pine64 EU is a legally distinct entity based in Poland that imports stock to resell with European statutory protections.